Shipping policy
At Mad Rakkoon, we’re committed to delivering your order quickly, safely, and with care.
📦 Order Processing
- Orders are processed within 1–3 business days
- Orders placed on weekends or holidays will be processed the next business day
- You’ll receive a confirmation email once your order is placed and a tracking email once it ships
🚚 Shipping Locations
We currently ship to:
- Canada
- United States
(We’ll be expanding soon — stay tuned.)
⏱ Estimated Delivery Time
Canada
- Standard Shipping: 3–7 business days
- Free Shipping: Available on qualifying orders (shown at checkout)
United States
- Standard Shipping: 5–10 business days
- Shipping costs are calculated at checkout
Delivery times may vary slightly due to weather, carrier delays, or peak seasons.
💸 Shipping Costs
- Shipping rates are calculated at checkout based on your location and order size
- Any free shipping promotions will be clearly displayed on the website
🔍 Tracking Your Order
Once your order ships, you’ll receive a tracking number via email.
Please allow 24–48 hours for tracking updates to appear.
❗ Incorrect Address
Please make sure your shipping address is correct before placing your order.
Mad Rakkoon is not responsible for delays or lost packages due to incorrect or incomplete addresses.
📦 Lost or Delayed Packages
If your order is delayed or appears lost, contact us at:
📧 support@madrakkoon.ca
604 365 0451
We’ll work with the carrier to resolve the issue as quickly as possible.
🌎 Customs & Duties (International Orders)
International orders (outside Canada) may be subject to customs duties or taxes.
These charges are the responsibility of the customer and are not included in the product price or shipping fee.
📩 Need Help?
If you have any questions about shipping, feel free to reach out:
Email: team@madrakkoon.ca
We usually respond within 24 hours.