Refund policy

Return, Exchange & Refund Policy

At Mad Rakkoon, we want you to be satisfied with your purchase. We accept eligible returns and exchanges within 7 days of delivery.

Return and Exchange Conditions

To qualify for a return or exchange, the item must be:

  • Unworn, unwashed and unused
  • Free from stains, odours, damage or alterations
  • Returned in its original condition and packaging
  • Accompanied by proof of purchase

All returned items will be inspected before a refund or exchange is approved.

Return Shipping

Customers are responsible for all return shipping costs.

You may arrange and pay for return shipping yourself. Alternatively, we can provide a prepaid return shipping label for a $25 fee.

For returns, the $25 label fee will be deducted from your refund. For exchanges, the $25 shipping fee must be paid before the replacement item is shipped.

Original delivery charges are non-refundable.

Refunds

Once your returned item has been received and approved, the refund will be issued to your original payment method. Please allow several business days for your bank or payment provider to process the refund.

Items that do not meet our return conditions may be refused and sent back to the customer.

Customized and Personalized Orders

All customized and personalized orders are final sale.

We do not accept returns, exchanges or refunds on items featuring custom names, photographs, dates, logos, wording, colours, designs or other personalized details unless the item arrives damaged or we made an error while completing the order.

Please carefully review and confirm the following before placing a customized order:

  • Size
  • T-shirt colour
  • Design and placement
  • Spelling, names and dates
  • Uploaded images or logos
  • Any other customization details

Mad Rakkoon is not responsible for mistakes in information, sizing, colours, images or designs approved and submitted by the customer.

Incorrect or Damaged Items

Please contact us as soon as possible if you receive an incorrect, damaged or defective item. Include your order number and clear photographs of the item so we can review the issue.

Do not return any item without contacting us first.